DELIVERY & RETURNS

All prices on the Angel Lights Co.TM website are listed in Australian dollars (AUD) and include a 10% Goods and Services Tax (GST).

Angel Lights Co.TM provides shipping services to most areas across Australia through our trusted Shipping Partners. While international shipping is not currently available, we are actively exploring this option for the near future. To stay informed and be the first to know when we expand internationally, please subscribe to our newsletter.

FREE SHIPPING FOR ORDERS AUD$100+

We are delighted to offer free shipping within Australia for all products available on our website. This offer is for Regular Standard Shipping across Australia, it is not for Express Shipping. If you require Express Shipping please email us in advance to hello@angellights.com.au and any difference in pricing will be borne by the customer.

Multiple Deliveries May Apply

Please note that your order may arrive in multiple packages, dispatched from different locations, including Perth and Sydney. Carriers might separate multi-package orders at their depot, resulting in several deliveries. This split order process depends on the items you have purchased, as some are exclusively dispatched from specific warehouses.

TRACK YOUR PACKAGE

When your order is ready for shipping, you will receive an email notification containing your Shippit Tracking Number. Please make note of your Tracking number and/or print out your tracking number email. 

To track your package at any time, please visit the link provided at the footer of our website homepage and enter your tracking number: Track Your Package.

Please allow up to 2 weeks for shipping within Australia.

If your order has not arrived within this timeframe:-

1. Call the Courier Transport Carrier's Contact Number that you chose during your checkout (and listed on your Shippit Tracking page)

2. Provide them with their Courier Tracking Number.

3. Angel Lights is unable to do anything else at this point, except provide you with your Shippit Tracking Number.  Its best you follow up your package in your area/state.

We cannot address non-delivery issues beyond 3 weeks from the estimated delivery date. In such cases, please send your message to hello@angellights.com.au to notify us.

Delivery & Returns Policy

A "delivery" is confirmed when an attempt is made by the Courier Transport Carrier you chose during your checkout. We are not responsible for any delays or liabilities arising from the absence of someone to receive the delivery at the specified address. Deliveries are typically left at your home address, unless your order specifies otherwise. All shipped orders come with Shippit tracking numbers, and you will be notified via email. Please print out this email or take note of your Tracking Number.

While most carriers provide contactless delivery, if a signature is required, it is your responsibility to ensure someone is present to receive the goods. In cases where delivery cannot be made, the items will be returned to the carrier's depot, requiring you to collect them directly. We are not liable for any theft or loss post-delivery. It is your responsibility to ensure that your shipping address is safe for goods delivery or that someone is available to accept the delivery.

If you reside in regional areas, please consult the relevant Shipping Partner conditions. We understand that due to Australia Post regulations, they cannot deliver to P.O. boxes. If you live in a small country town where items are typically delivered to the post office or central pickup point, please provide the physical address instead of the P.O. box. All items purchased from Angel Lights Candle Company are governed by a shipment contract with Shippit.

DAMAGE

While we anticipate smooth deliveries, occasional glass breakage and product damage may occur during the transit of your order. If your item sustains damage during delivery, please contact our customer care team at hello@angellights.com.au for further assistance. We kindly request that you refrain from posting negative comments or reviews on social media until we have had the opportunity to address your concerns.

For prompt assistance with your concerns, please email us with the following information:

• Your Order/Invoice Number
• Full Name
• Shipping Address when you placed your order
• Your Email Address
• Description and clear photos of the damaged goods (front, back and sides)
• Description and clear photos of the internal packaging (front, back and sides)
• Description and clear photos of the external packaging(front, back and sides)

We will assess the damage based on the photographs and information you provide via email.  Our insurers, will access your claim in accordance with the information you have provided and make a decision. Angel Lights Co. will be informed of this decision by our insurers and you will be informed by email of this decision by Angel Lights Co. as to whether your claim has been successful or unsuccessful.

Please retain the damaged items in their original packaging until we've had a chance to assess the damage.

If we request the return of the damaged items and their original packaging, all packages must be returned to:

Angel Lights Co.
P.O. Box 8155, Angelo St, South Perth
Western Australia 6151.

RETURNS WILL INCUR A 20% ADMIN/RE-STOCKING FEE
There are a number of reasons besides damage where you would like to return the goods and make a claim for a refund:-

• Change of mind - You made an error and/or no longer need the product
• The product is not conforming to specifications - see above for how to make a claim.
• You received the wrong product
• Your order got lost in transit by the courier company
• Your delivery was incomplete

All claims must be lodged within 7 days of receipt or delivery of goods. Products that need to be returned must be mailed at your cost, in original condition suitable for resale within 7 days of receiving the product/parcel. 
Once the package has been mailed back - please email the Tracking Number to hello@angellights.com.au
We must allow up to 2 weeks for the parcel to be sent from your destination to Western Australia. 
For  a “change of mind” claim, a 20% admin/re-stocking fee (with a maximum limit of $250) will apply to enable us to process the claim, do quality control checks and put items back in stock online in the website and physically in the warehouse.
In the case of a lost order, please allow 7 days for it to arrive, and then lodge your claim within 7 days thereafter.

Mail the parcel to Angel Lights Co. P O Box 8155, Angelo Street, South Perth WA 6151. Once received, your claim willl be sent to Accounts Department who will process your claim. Please allow up to 7 business working days for funds to be deposited into the original bank account which was used to purchase the goods.